So what's in a wiki? (exercise # 16 )

I use Wikipedia almost every day, helping customers.

Let me explain.

When a customer needing help with a particular subject that isn't in our database, I try looking in Wikipedia to get a foundation of what I am to look for, in case I am overlooking something. then I search the internet, now I have a better idea on what I am to find.

So in all, wiki's are a resourceful tool to helping our customers. I do agree on the articles, Wikipedia should never be used to quote your source on a term paper for school!